{"id":230,"date":"2020-04-07T13:14:46","date_gmt":"2020-04-07T12:14:46","guid":{"rendered":"https:\/\/bridge302.qodeinteractive.com\/?page_id=230"},"modified":"2024-10-14T17:44:41","modified_gmt":"2024-10-14T16:44:41","slug":"faq","status":"publish","type":"page","link":"https:\/\/rachelleebeauty.co.uk\/online\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t

Do You Have a Question?\u00a0<\/span><\/h2>

\u00a0<\/p>

Our Products<\/h4>

\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

\n\t\t\t\t
\n\t\t\t\t\t\n
\n\n \n\t\t\t\t
<\/span><\/span>How soon will I start seeing results from using Dermalogica products?<\/span><\/span><\/span><\/h5>\n\t\t\t\t
\n\t\t\t
\n\t\t\t\t

Some people see results the first time they use the products, and everyone tells us that their skin feels different straight away. The skin feels, clean, smooth, hydrated, and reflects a new level of health that's visibly noticeable.<\/p>

\u00a0<\/p>

If the skin has more advanced long-term needs, such as treatment of skin ageing, acne or hyperpigmentation caused by hormonal fluctuations or sun damage, results may not be immediately visible; however, skin health will continue to improve as you follow the advice of your professional skin therapist, your Face Mapping\u00ae zone-by-zone prescription and your home care regimen.<\/p>\n\t\t\t<\/div>\n\t\t\t\t<\/div>\n\n\t\t\t\t

<\/span><\/span>What are the long-term benefits of using Dermalogica products?<\/span><\/span><\/span><\/h5>\n\t\t\t\t
\n\t\t\t
\n\t\t\t\t

Plain and simple \u2013 healthy skin. Dermalogica uses ingredients designed to help keep skin at an optimal level of fitness \u2013 not just cover up with cosmetic results. But don\"t get us wrong: a benefit of healthy skin is skin that looks its best! In addition, when skin is at an optimal level of fitness, your professional skin therapist can more effectively address issues that may arise from time to time, as your skin\"s needs are constantly changing.<\/p>\n\t\t\t<\/div>\n\t\t\t\t<\/div>\n\n\t\t\t\t

<\/span><\/span>Why do I need a professional skin therapist?<\/span><\/span><\/span><\/h5>\n\t\t\t\t
\n\t\t\t
\n\t\t\t\t

or the same reason doctor and dentist check-ups are necessary: for better health!<\/p>

Skin is a living part of your body (your largest organ, in fact), that defends against environmental assaults and extreme temperatures. It helps eliminate toxins from the body. It heals from cuts, abrasions and scratches like a champ. It\"s continually renewing and protecting. Simply put, skin keeps the bad stuff out and the good stuff in.<\/p>

So why do you dote more on your hair and nails \u2013 two items on your body that aren\"t actually living? Your skin needs personal attention from a professional \u2013 and that professional is a Dermalogica professional skin therapist.<\/p>

\u00a0<\/p>

At Dermalogica, we train more than 75,000 professional skin therapists a year. Dermalogica professional skin therapists are licensed, intensely educated skin health experts trained to prescribe Dermalogica products and deliver Dermalogica professional skin treatments. They have the answers to your most pressing skin care concerns. They know how to deliver real, visible results. They\"re the best in the business, and have a real passion for taking care of your skin.<\/p>

\u00a0<\/p>

Your best-looking skin starts with healthy skin, and healthy skin starts with a Dermalogica professional skin therapist. Start living your healthiest skin!<\/p>\n\t\t\t<\/div>\n\t\t\t\t<\/div>\n\n\t\t\t\t

<\/span><\/span>Why doesn't Dermalogica formulate make-up or hair products?<\/span><\/span><\/span><\/h5>\n\t\t\t\t
\n\t\t\t
\n\t\t\t\t

Actually, we do, just from a skin health perspective! Dermalogica's number one focus is the health of skin \u2013 and we believe that taking good care of skin is just as important to your daily routine as brushing your teeth! We also know when skin is healthy, it looks its best.<\/p>

With that in mind, Dermalogica has created products to meet the needs of those who want skin and hair care products that function first and foremost for the health of skin.<\/p>

Our primers are what we like to call your last step in skin care and your first step in make-up! They're lightweight, moisturising, and helps condition skin while functioning as the perfect base for your make-up.<\/p>

\u00a0<\/p>

From our Body Therapy line of products are Daily Cleansing Shampoo and Daily Conditioning Rinse, two gentle, daily use, therapeutic products for hair and scalp health. Daily Cleansing Shampoo contains moisturising and antioxidant-rich Argan, Avocado, and Coconut oils to infuse shine and softness into every strand of hair whilst also helping to shield it from sun damage. Daily Conditioning Rinse contains Panthenol (Pro-Vitamin B5) to help condition compromised cuticles and intensifies shine without adding extra weight.<\/p>\n\t\t\t<\/div>\n\t\t\t\t<\/div>\n\n\t\t\t\t

<\/span><\/span>Where can I find product ingredient listings?<\/span><\/span><\/span><\/h5>\n\t\t\t\t
\n\t\t\t
\n\t\t\t\t

Ingredient listings can be found on each of our product detail pages.<\/p>\n\t\t\t<\/div>\n\t\t\t\t<\/div>\n\n <\/div>\n\n \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t

\u00a0<\/h4>

Orders<\/h4>
\u00a0<\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\n
\n\n \n\t\t\t\t
<\/span><\/span>I have forgotten my password. What should I do?<\/span><\/span><\/span><\/h5>\n\t\t\t\t
\n\t\t\t
\n\t\t\t\t

Go to Login \/ Register In and click on 'forgot password'. You will receive an email containing a link to reset your password.<\/p>\n\t\t\t<\/div>\n\t\t\t\t<\/div>\n\n\t\t\t\t

<\/span><\/span>Can I be sent samples before I purchase?<\/span><\/span><\/span><\/h5>\n\t\t\t\t
\n\t\t\t
\n\t\t\t\t

Rachel Lee's is a prescriptive, results orientated skin care line and as a brand that believes in the power of a skin care professional, the range is best used under the guidance of a professional skin therapist. We know that great results can be achieved by using the appropriately prescribed products for your individual skin concerns and for this reason we do not send Rachel Lee samples out to our online customers, as we cannot physically see the skin and determine the correct product recommendation.\u00a0<\/p>\n\t\t\t<\/div>\n\t\t\t\t<\/div>\n\n\t\t\t\t

<\/span><\/span>What forms of payment can I use?<\/span><\/span><\/span><\/h5>\n\t\t\t\t
\n\t\t\t
\n\t\t\t\t

Card payments are authorised by the PayPal.com website, we are unable to process an order without a successful payment. Please contact your card issuer if you have any queries regarding a rejected payment.<\/p>\n\t\t\t<\/div>\n\t\t\t\t<\/div>\n\n\t\t\t\t

<\/span><\/span>My payment has been refused. What can I do?<\/span><\/span><\/span><\/h5>\n\t\t\t\t
\n\t\t\t
\n\t\t\t\t

Card payments are authorised by\u00a0 the PayPal.com website, we are unable to process an order without a successful payment. Please contact your card issuer if you have any queries regarding a rejected payment.<\/p>\n\t\t\t<\/div>\n\t\t\t\t<\/div>\n\n\t\t\t\t

<\/span><\/span>Where can I find product ingredient listings?<\/span><\/span><\/span><\/h5>\n\t\t\t\t
\n\t\t\t
\n\t\t\t\t

Ingredient listings can be found on each of our product detail pages.<\/p>\n\t\t\t<\/div>\n\t\t\t\t<\/div>\n\n\t\t\t\t

<\/span><\/span>Will I receive confirmation of my orders?<\/span><\/span><\/span><\/h5>\n\t\t\t\t
\n\t\t\t
\n\t\t\t\t

Yes, you will receive an e-mail confirmation generated immediately upon successful order submission.<\/p>\n\t\t\t<\/div>\n\t\t\t\t<\/div>\n\n\t\t\t\t

<\/span><\/span>Can I place an order outside the United Kingdom \/ Ireland?<\/span><\/span><\/span><\/h5>\n\t\t\t\t
\n\t\t\t
\n\t\t\t\t

Unfortunately we do not ship goods outside the UK.<\/p>\n\t\t\t<\/div>\n\t\t\t\t<\/div>\n\n\t\t\t\t

<\/span><\/span>Can I change my shipping address on my order once I have placed it?<\/span><\/span><\/span><\/h5>\n\t\t\t\t
\n\t\t\t
\n\t\t\t\tYes, please email r.ljackson7@gmail.com<\/a> so we may update this for you.\n\t\t\t<\/div>\n\t\t\t\t<\/div>\n\n\t\t\t\t
<\/span><\/span>Can I cancel my order before it is despatched?<\/span><\/span><\/span><\/h5>\n\t\t\t\t
\n\t\t\t
\n\t\t\t\tYou can cancel your order at any time before it is despatched. Please email r.ljackson7@gmail.com<\/a> and we will organise this for you. Should your order already be in the hands of our courier Parcels to Go, we will recall the order and issue a refund once we receive it.\n\t\t\t<\/div>\n\t\t\t\t<\/div>\n\n\t\t\t\t
<\/span><\/span>What if I need help or have a technical issue?<\/span><\/span><\/span><\/h5>\n\t\t\t\t
\n\t\t\t
\n\t\t\t\tIf you have a question not addressed by this FAQ, please send us an email to: r.ljackson7@gmail.com<\/a>\n\t\t\t<\/div>\n\t\t\t\t<\/div>\n\n\t\t\t\t
<\/span><\/span>Where's my invoice?<\/span><\/span><\/span><\/h5>\n\t\t\t\t
\n\t\t\t
\n\t\t\t\tAs we move towards sustainability we are no longer adding paper invoices to orders. If for any reason you need your invoice, then please send us an email to: r.ljackson7@gmail.com<\/a> and we can email this to you.\n\t\t\t<\/div>\n\t\t\t\t<\/div>\n\n <\/div>\n\n \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

Do You Have a Question?\u00a0 \u00a0 Our Products \u00a0 How soon will I start seeing results from using Dermalogica products? Some people see results the first time they use the products, and everyone tells us that their skin feels different straight away. The skin feels,…<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"full_width.php","meta":{"footnotes":""},"class_list":["post-230","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/rachelleebeauty.co.uk\/online\/wp-json\/wp\/v2\/pages\/230","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/rachelleebeauty.co.uk\/online\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/rachelleebeauty.co.uk\/online\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/rachelleebeauty.co.uk\/online\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/rachelleebeauty.co.uk\/online\/wp-json\/wp\/v2\/comments?post=230"}],"version-history":[{"count":27,"href":"https:\/\/rachelleebeauty.co.uk\/online\/wp-json\/wp\/v2\/pages\/230\/revisions"}],"predecessor-version":[{"id":1662,"href":"https:\/\/rachelleebeauty.co.uk\/online\/wp-json\/wp\/v2\/pages\/230\/revisions\/1662"}],"wp:attachment":[{"href":"https:\/\/rachelleebeauty.co.uk\/online\/wp-json\/wp\/v2\/media?parent=230"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}